FAQs

1.Who are we?
We are based in Henan, China, start from 2016,sell to North America(50.00%),Western Europe(16.00%),South America(10.00%),Oceania(5.00%),Mid East(5.00%),Northern Europe(5.00%),Southeast Asia(3.00%),South Asia(3.00%),Domestic
Market(2.00%),Africa(00.00%). There are total about 11-50 people in our office.

2. How can we guarantee quality?
Always a pre-production sample before mass production;always final Inspection before shipment.

3.What can you buy from us?
Office Furniture,School Furniture,Library Furniture,Home Furniture,Metal Storage Shelves,Smart Parcel Delivery Locker,Smart Vending Machine.

4. Why should you buy from us not from other suppliers?
Specializing in production of steel cabinets,Mobile shelves, book shelf; heavy duty racks; metal and wooden desks. Monthly capacity 20000pcs. One-stop online ordering service. Quotation and drawing provided within one hour

5. What services can we provide?
Accepted Delivery Terms: FOB,CFR,CIF,EXW,DDP,DDU,Express Delivery；
Accepted Payment Currency:USD,EUR,AUD,CNY;
Accepted Payment Type: T/T,L/C,D/P D/A,MoneyGram,Credit Card,PayPal,Western Union,Cash,Escrow;
Language Spoken:English,Chinese

About the smart vending machine:

1.Can the good tray fit our product?

We have 6 kinds of good tray option,including spiral,conveyor belt,direct push,hanging tray,medicine tray,locker tray.We can select good tray base on your product dimension and packing.

2.Can we put our logo on the machine?

Yes,we can customize the company sticker for you .And for our touch screen vending machine,you can upload your logo and service hot line to the screen.

3.Can I remotely check the inventory and sales data?

Yes,with our smart vending system,all data can be checked from mobile and you can even remote control the machine,.For example,cooling system on/off,machine on/off.Remote put the machine out of service and other maching setting.

4.Do your machine accept my country money/currency?

We have bill/coin/card/E-Wallet payment option.Currently our payment solution support more than 100 countries’currency,so most likely our machine can support your country money/currency.

5.Do you provide after-sales service/product warranty?

We provide 2 year warrenty.Free spare parts within one year,and life time remote tech support.We handle software maintain for your machine.

6.How long will it take to deliver?

For standard machine,lead time is 30-45 days,for customized machine,please check with our sales team.

7.Why should we buy from you instead of other supplier?

We had exported our machine to more than 50 countries,with high repurchase rate.We representing the highest quality standard of China vending machine.Strong hardware and stable software system.

8.Do you develop the software yourself ?

Yes,we have a big software development team.Our R&D staff occupy 40% of the total staff quality.Both hardware and software,we develop and produce by ourself.